العربيةWebsite: www.mtiholdingeg.com
The Privacy Policy as set forth hereafter shall apply to use of [this website] mtiholdingeg.com or any website that will replace it or be added to it (hereinafter the “this website”).
We (“us”) Arab Company for Electrical Industries are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, protect, and otherwise process your personal data (as defined below) that we may collect about you when you use [this website].
[this website] is not intended for children, and we do not knowingly collect data relating to children.
We may also provide additional privacy notices on specific occasions when we are collecting or processing your personal data. These additional notices should be read together with this Privacy Policy.
What Personal Data We May Collect
“Personal data” means any information that can be used, alone or in combination with other information, to identify you. We may collect your personal data as follows:
· When you use [this website], for example, to create an account, request information, enter a competition, promotion, or survey, or purchase a product or service, you may provide us with your first and last name, address, phone number, email address, [payment information], [username, country, city, postal code, marketing preferences], and information about your product requiring service (such as product code, defects found, and repairs).
· If you submit a comment on one of our social media pages (e.g., asking about our products via our Facebook page), we may collect that comment, including any personal data included within it (e.g., your name).
· We may also receive personal data about you from third parties, such as authorized retailers if you purchased our products through them, or from analytics providers like Google, and from advertising networks (e.g., through cookies).
· [the website] may also automatically collect information about your browser or mobile device. We may use cookies, web beacons, and similar technologies to help us understand your activity on [the website]. The data we collect automatically may include browser type, mobile device, operating system, IP address, URL of the referring page, referral site, time and date of use of the [the website], and search terms used to access [the website].
We also collect, use, and share aggregated data such as statistical or demographic information for various purposes. “Aggregated data” may be derived from your personal data but does not reveal your identity, e.g., aggregated information about all visitors to our Website [the website].
How We Use Your Personal Data
To the extent permitted by law, we use your personal data for the following purposes and on the following legal bases:
Contractual Necessity
We may process or use your personal data when necessary to enter into a contract with you, provide products or services, or perform our obligations under such contract. For example:
· To supply you with the products and services you request on [the Website], [by phone], [through third-party retailers], including processing orders, receiving payments, providing catalogs, handling returns and credits, repairing products, sending spare parts and accessories, and providing product warranties.
· To manage and maintain our relationship with you, including responding to inquiries, questions, or comments you submit, and providing customer service.
· To allow you to participate in a competition, promotion, or event organized by us and/or our business partners. [Or / and any other relevant examples].
If you do not provide certain personal data required for these purposes, we may not be able to supply the requested product or service.
Legal Obligation
We may be required by law to collect and use certain personal data about you. For example:
· [Providing you with the warranty for the product you purchased]; [Or any other applicable legal obligations].
If you do not provide certain personal data required for these purposes, we may not be able to comply with legal requirements or deliver the requested service/product.
Legitimate Interests
We may use your personal data where necessary for our legitimate business interests, including managing, enhancing, and improving our business and mitigating risks. For example:
· Conducting analytics and market research to improve [the Website], our products, and our services (e.g., contacting you for feedback on repair service quality).
· Notifying you about important updates, such as changes to [this Website] or service updates.
· Informing you of new products, services, and special offers we believe may be valuable to you by sending promotional messages (e.g., newsletters) via [email and/or SMS and/or phone and/or similar electronic communications], unless your consent is required for such communications. If you prefer not to receive these communications, simply follow the unsubscribe instructions in the promotional messages or contact us as described below.
· Creating a profile about you to help us tailor our products, services, and marketing communications.
· Preventing and detecting unlawful behavior, and protecting or enforcing our legal rights (e.g., defending the company in legal disputes).
Your Consent
We may also request your separate consent, either directly or through trusted third parties, to use your personal data—for example, to receive direct marketing messages from us [or to share your personal data with our business partners who may occasionally contact you about their latest news and offers].
If we request your consent, you may withdraw it at any time by contacting us using the details in the “How to Contact Us” section below. Withdrawal of consent will not affect the lawfulness of prior use based on consent.
If you provide us with personal data of third parties (e.g., a phone number), you must notify the relevant third party before sharing their data with us by showing them this Privacy Policy, explaining that their personal data will be used according to this policy, and obtaining their consent, where required.
Sharing Your Personal Data with Third Parties
As a principle, we do not share or disclose your personal data with third parties. However, we may disclose it in the following cases:
· Our affiliates Panasonic and Maxel. We may share your personal data with other companies within our group, including our parent company, Arab Company for Electrical Industries in Egypt, which may use your personal data for purposes consistent with this Privacy Policy. In particular, the Arab Company for Electrical Industries may use certain personal data for global analysis and reporting based on its legitimate interests in managing, developing, and improving its business, providing suitable products and services, and complying with local laws and regulations. It may also disclose personal data to third parties (e.g., service providers, agents, authorities, and public institutions) where necessary to lawfully carry out its business activities.
· Service providers. We may disclose your personal data to companies that provide services to us or our group (e.g., managing [the Website] on our behalf, or vendors fulfilling your orders). Service providers are required to keep your personal data confidential and may not use it for purposes other than providing services to us.
· Third parties required by law. We may disclose your personal data if required to comply with legal obligations, judicial orders, public authorities, or for national security, law enforcement, or matters of public importance.
· Business partners. We may disclose your personal data to our business partners if necessary to provide products and services to you (e.g., after-sales service or repairs).
· Business transactions. If we sell or transfer assets, or participate in a merger or other business transfer, we may transfer your personal data to the relevant third party as part of that transaction.
· With your consent. We may share your personal data with other third parties if you agree to such sharing.
International Data Transfers
When we share your personal data with our affiliates or contracted third parties (as described above), these entities may be located outside Egypt in countries with different data protection laws.
We will take steps to ensure that such data receives the same level of protection as under Egyptian data protection laws before transferring it abroad. We use appropriate safeguards for international data transfers.
Retention of Your Personal Data
We will retain your personal data only for as long as reasonably necessary for the purposes described above, and in compliance with applicable laws, including meeting legal, regulatory, accounting, or reporting requirements.
Security Measures to Protect Your Personal Data
We will take reasonable precautions to protect your personal data against loss, misuse, or alteration. Among other measures, we ensure the security of your personal data through encryption, password protection, and restricted access. Specifically:
· We will not share your payment details with any third party when you open an account and purchase products online via [www.mtiholdingeg.com]. However, your data may be temporarily stored for refund purposes through [the website] and / or support partners in relation to payments.
· We strongly advise you not to share your payment card details with anyone, including us, via email.
· Please note that transmitting information over the internet is not completely secure. While we strive to protect your personal data, we cannot guarantee its security when transmitted through unsecured channels; such transmission is at your own risk.
You must also take steps to keep your personal data secure, such as avoiding obvious or predictable usernames and passwords, regularly changing passwords, ensuring you do not disclose them to others, and not authorizing third-party access to your account and personal data.
Site Links to Websites on the Internet, Social Networks and Personal Information You share
· [this website] provides the users of the Site with tools for sharing and linking content from the Site through social networks and various online services. Be aware that the use of such social networks and online services is external and separate to [this website] and subject to the privacy practices of those services. This policy does not apply to the activities of these social networks, or any online service operated by a third party.
· On [this website] you will find links to different pages, Sites and content on the Internet. These pages, Sites and content and those included in them are not published by [this website] or on its behalf and [this website] does not control and/or supervise them. The fact that [this website] links to them does not imply [this website]’s consent to their content and does not guarantee their reliability, it being up to date, its legality and/or the content owner’s practices in the area of privacy or in any other aspect related to their operation.
· [this website] is not responsible for the protection of the copyrights or rights of third parties on the Sites to which it allows linking from [this website]. You may find that you object to the contents contained in links or believe that these contents are outrageous, irritating, inappropriate, illegal or immoral. [this website] is not responsible for the content to which the links lead, it is not responsible for any consequence that will be caused from using the content as mentioned and/or from relying on them and it will not bear any liability for any damage that will be caused to you or to any third party as a result of using the links or content as mentioned, and/or from relying on them.
· [this website] does not undertake that the links on [this website] will be in good working order and will lead you to an active internet Site.
· [this website] may remove links from [this website] included in it in the past, or refrain from adding new links, and [this website] may add links at any time, all at its absolute discretion.
· Without derogating from the generality of the foregoing, [this website] does not undertake that the contents and services of third parties published on [this website] will be complete, correct, legal or accurate, or that will meet your expectations and requirements. [this website] shall not bear any responsibility for any result deriving from such content, or from their use, or from relying on them.
· The links to websites operated by third parties are not subject to this Privacy Policy. When you connect to other websites, this Privacy Statement and our Privacy Rules no longer apply. You should review the privacy policies of each and every website before disclosing any personally identifiable information.
· [this website] may also include content that are given for advertising on behalf of users of [this website]. This content may also include personal information. Know that the content you are uploading to [this website] is not private or confidential and that you should not expect any privacy in respect to it. You must exercise caution and exercise discretion when disclosing personal information that may identify you or others.
· As mentioned, [this website] may permit other companies to advertise their products / services on [this website]. These advertisements come from the computers of those companies. In order to manage their advertisements, these companies place Cookies on your computer. The Cookies allow them to gather information about the Sites you’ve viewed in the advertisements that they have placed and on which advertisements you have clicked. The use of Cookies by these companies is subject to their privacy policies and not to this Privacy Policy.
Securing Information
· [this website] attributes great importance to the security of information in its systems, in order to and protect it and defend it against unauthorized disclosure, use, alteration and corruption of the personal information you provide on [this website]. In order to protect the information, [this website] operates information security systems, applications and procedures designed to minimize the risks of theft, damage, loss or unauthorized access to information.
· Encryption: In order to protect confidential content such as, orders or requests that you send to us, [this website] uses, for security purposes as operators of the Site the SSL protocol. You can detect that the connection is encrypted by the HTTPS browser address bar and the lock mark in your browser. When operating an encrypted connection, a third party will not be able to read the data you sent us.
· Payments are encrypted on [this website].
· As stated, we use information security measures on [this website], but since our Site is available to you on the public Internet, your personal information is provided to us on the open Internet and as a result, in case of hacking, unauthorized third parties may review and use it. Therefore, we do not guarantee that [this website] will be impenetrable to unauthorized access and misuse of the information stored therein.
· Since as stated, there is no certainty that these applications absolutely guarantee that personal information will not be disclosed or stolen from the databases, [this website] does not undertake, and you cannot reasonably expect, that the services and information systems used in [this website] will be immune to unauthorized access to the information stored therein. By using [this website] and its services, you are aware of and agree to these limitations.
· The information [this website] collects is stored in Arab Company for Electrical Industries and / or [this website]’s database, which is stored at server hosting providers and information backups, which may also be located outside the borders of Egypt. Additional information, as set forth in this policy, is collected and kept by other companies (such as statistical companies, etc.), and they can also keep the information outside the borders of the country. Your consent to this policy also constitutes consent to keep the information abroad and to transfer it outside of the borders of Egypt.
· Arab Company for Electrical Industries and / or [this website] shall not be liable for any delay, difficulty in using, inaccuracy of information, computer virus or any defect in [this website] or any inconsistency between it and the user’s hardware, software or files.
· Arab Company for Electrical Industries does not warrant that [this website], including its contents, will not be disturbed, will be provided in order without interruption, will exist safely and without errors and will be immune to unauthorized access to Arab Company for Electrical Industries’s computers or to damage, malfunctions, failures or failures in the hardware, in software and in any other communications systems of Arab Company for Electrical Industries and / or of anyone on its behalf.
· Arab Company for Electrical Industries and / or [this website] shall not be liable for any problem, malfunction caused by factors beyond Arab Company for Electrical Industries and / or [this website]’s control.
· We recommend that you take all possible precautions to protect your information while you are online. For example, change your passwords frequently, use a combination of letters and numbers when creating passwords, and ascertain that you are using a secure browser.
· We have taken many measures to ensure excellent surfing on our Site and that your privacy will be protected. If you have any questions, comments about the Privacy Policy, or if you believe that your privacy has been compromised while using the Site, please urgently contact Arab Company for Electrical Industries by letter sent to the address: 1345 Corniche El Nile, Shoubra, Cairo, Egypt. Or to the email address: customerservice@mtiholding. Arab Company for Electrical’s representatives are available for any request, response, question or complaint.
Cookies
· For the purpose of its ongoing and proper operations, including for collecting statistical data about the use of the Site, to verify details, to adapt the Site to your personal preferences and for information security purposes, we use Cookies in our Site (hereinabove and hereinafter: “Cookies”). Most of the Cookies we use are called “operating Cookies” they are sections of text stored on your computer’s hard drive through the browser and are designed to collect information that shows us how you entered the Site and how you use and browse the Site. These files are necessary for using the Site. Some files will be deleted automatically at the end of your visit to the Site. Other Cookie files will be saved until you delete them. These Cookie files allow us to identify your browser the next time you visit the Site. Your browsing analysis, as stated, is anonymous. Your personal information cannot be monitored. You may object to this analysis. To do this, you must ask the browser to notify you of Cookies or to reject them automatically. If you reject our Cookies, you can still use the Site, but some of its features will be limited. By continuing to use the Site, you authorize us to use Cookies.
· There are Cookies which are required to perform the electronic communication process or to provide certain functions that you wish to use for example, the shopping cart function.
· There are Cookies that come from third parties, since Arab Company for Electrical Industries and / or [this website] is also assisted by Google’s advertising services, Google Analytics and social networking services such as Facebook. The Cookie files coming from such third parties are intended for advertising products or services based on your various activities throughout the internet and other Sites and services which you have visited (by a method called Retargeting). In addition the Cookie files which come from Facebook are intended to present information to you in the Site which originates from Facebook, to mark content that you “liked”, to recommend to you other content that could interest you and more.
For additional information regarding the types of Cookies and the use by Google or anyone on its behalf, see the information center of Google.
For additional information regarding use of Cookie files by Facebook or by anyone on its behalf, see the “Cookies” policy of Facebook.
· Modern web browsers include the option to avoid accepting Cookies, and therefore if you do not wish to accept Cookies, you can avoid them by changing the settings in your browser. If you do not know how to do this, check the browser help file you are using.
· In some of the services mentioned above, you may request to be removed from the collection of Cookies regarding you by using “Out Put”.
· However, keep in mind that disabling the Cookies may result in you being unable to use some of the services and features on the Site or on other websites. In addition, you can delete the Cookies on your computer at any time. It is suggested that you do so only if you are convinced that you do not want the Site to be tailored to your preferences or shared with third parties.
· For additional information regarding the option to remove you from third parties advertisings services see their website.
· As stated, Arab Company for Electrical Industries and / or [this website] dedicates resources and uses various security measures to prevent penetration of Arab Company for Electrical Industries and / or [this website]’s computers and/or the database of the Site in order to prevent possible harm to the privacy of the users of the Site. However, Arab Company for Electrical Industries and / or [this website] cannot completely secure Arab Company for Electrical Industries and / or [this website]’s computers and/or the database of the Site against unauthorized penetrations and prohibited use of the information. Therefore, you hereby declare that you will not have any claim and/or demand and/or lawsuit against Arab Company for Electrical Industries and / or [this website] and/or any person on behalf of Arab Company for Electrical Industries and / or [this website] due to such unauthorized penetration and/or disclosure and/or use of information resulting from such unauthorized access, by virtue of the agreement and/or the law. We recommend that you take all possible precautions to protect your information while you are online. For example, change your passwords frequently, use a combination of letters and numbers when creating passwords, and ascertain that you are using a secure browser.
· It should be noted that web beacons are tiny graphic files with unique identifiers embedded in web pages that assist in gathering information about the viewing and use of the Site as well as audience data (such as age, gender, and interests) generated on the basis of the Google Analytics code, the information collected does not identify you and use made of Cookies and web beacons is subject to Google’s Privacy Policy. If you wish to review Google’s Privacy Policy, you may do so through the following websites and/or link: https://policies.google.com/privacy
Your Rights Regarding Your Personal Data
You have the following rights in relation to your personal data processed by us, Arab Company for Electrical Industries, subject to applicable law:
· To know whether we process your personal data and to request a copy of it, including information about processing purposes and third parties with whom it is shared.
· To request correction of inaccurate or incomplete personal data.
· To request deletion or restriction of your personal data, in accordance with applicable laws.
· To object to our use of your personal data.
· To withdraw any consent you previously provided.
· To request data portability in certain circumstances.
· To lodge a complaint with the relevant data protection authority.
· To challenge automated decision-making that produces legal or similarly significant effects. (We generally do not perform such automated decision-making, but if we do, we will inform you accordingly.)
To exercise your rights, please contact us using the details provided in the “How to Contact Us” section below.
Third-Party Websites and Content
Our business partners’ websites, which you may visit via links on [this website], may have less strict privacy policies. We have no control over these policies and encourage you to read their privacy statements before submitting any personal data.
How to Contact Us
If you wish to learn more about our processing activities or our commitment to this Privacy Policy, you may contact us through our customer service hotline: 16159, or by contacting our Data Privacy Officer via email at info@mtiholding.com
You may also write to us at:
Address: 1345 Corniche El Nile, Shoubra, Cairo, Egypt.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please review it periodically.
Governing Law
This Privacy Policy and any related disputes are governed by the laws of Egypt.
This Privacy Policy was last updated on [24 August 2025].