العربيةWebsite – General Terms of Use Effective date – 24 August 2025
Welcome to www.mtiholdingeg.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website and the purchase of products offered by Arab Company for Electrical Industries (“we,” “us,” or “our”). By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use the Website.
1. Eligibility and Account Registration
· To use certain services (e.g., placing orders), you may be required to create an account.
· You must provide accurate, complete, and current information.
· You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
· We reserve the right to suspend or terminate accounts that provide false or misleading information or misuse the Website.
1. Orders and Payments
· All orders placed through the Website are subject to acceptance and product availability.
· Prices are displayed in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.
· We reserve the right to change product prices and availability at any time without notice.
· Payment must be made through the approved methods listed on the Website.
· We use secure payment gateways, but you are responsible for ensuring safe use of your payment details.
2. Shipping and Delivery
· Delivery times and costs are displayed at checkout.
· Estimated delivery dates are provided for convenience only; delays may occur.
· Risk of loss or damage to products passes to you upon delivery.
3. Returns, Refunds, and Warranties
· Products may be returned in accordance with our Return & Refund Policy (linked separately).
· To be eligible for a refund or replacement, items must be returned in original condition and packaging, within the time frame specified in the policy.
· Warranties are provided as per Egyptian consumer protection laws and the specific warranty terms of each product.
4. Intellectual Property
· All content on the Website (including text, images, graphics, logos, trademarks, and software) is owned by or licensed to us.
· You may not copy, reproduce, distribute, or create derivative works from our content without prior written consent.
5. User Obligations
When using the Website, you agree not to:
· Violate any applicable laws or regulations.
· Interfere with or disrupt the Website’s security or functionality.
· Upload harmful or malicious content (e.g., viruses, malware).
· Misuse the Website for fraudulent, misleading, or harmful purposes.
6. Disclaimer of Warranties and Limitation of Liability
· While we strive to keep the Website accurate and secure, we do not guarantee uninterrupted access, error-free operation, or the accuracy of all information.
· To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Website or products purchased.
· Our total liability in connection with any claim is limited to the amount paid by you for the product in question.
7. Links to Third-Party Websites
The Website may contain links to external sites. We are not responsible for the content, accuracy, or privacy practices of such sites. Accessing them is at your own risk.
8. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms.
9. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.
10. Contact Us
For questions regarding these Terms, please contact us at:
· Hotline: 16159
· Email: info@mtiholding.com
· Address: Arab Company for Electrical Industries, 1345 Corniche El Nile, Shoubra, Cairo, Egypt