Shipping Policy

Thank you for shopping with us. We are committed to delivering your electrical appliances safely and efficiently across Egypt.

1. Shipping Coverage

We currently ship to all governorates within Egypt.

2. Order Processing

Orders are processed directly after confirming the order on the website.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

Cairo & Giza: 1–3 business days
Alexandria & Delta: 2–4 business days
Other Governorates: 3–7 business days

Delivery times are estimates and may vary due to shipping carrier operations, weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated at checkout on the website based on the delivery location.

Free shipping promotions may be offered on selected orders or campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation message, SMS, or email containing your shipment details and tracking information (if available).

6. Failed Delivery Attempts

If the customer is unavailable at the delivery address or provides incorrect shipping information, additional delivery charges may apply for reshipping.

7. Delays

While we strive to meet all delivery estimates, we are not responsible for delays caused by courier companies, weather conditions, public holidays, or events beyond our control.

8. Contact Us

For any shipping inquiries, please contact our customer service team through the contact details provided on our website.